Shipping policy

Here's your full Shipping Policy combining everything:

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Shipping Policy

SE Creations | DBA: Creative DIY Purpose

Please allow adequate processing and shipping time as outlined in the product description, plus an additional 3–5 business days for delivery once your order has shipped.

You will receive a tracking number via email as soon as your package has been accepted by the carrier. If you have not received your tracking information or are having trouble locating it, please don't hesitate to reach out to us at SEcreationsbySofia@gmail.com — we're happy to help!

Shipping Damage

Every order we ship is automatically insured. In the rare event that your package arrives damaged due to shipping, it is the responsibility of the customer to contact the shipping carrier directly to file a damage claim.

Please retain all original packaging and take photos of the damaged package and item(s) upon receipt, as the carrier will require this documentation to process your claim.

Once your claim is filed with the carrier, please notify us as well so we are aware of the situation. We are happy to provide any order or shipment details needed to support your claim.

Please note that shipping damage is outside of our control once the package has been handed off to the carrier. We are not responsible for replacing or refunding items damaged during transit, as each shipment is covered by insurance through the carrier.